HOME TICKET INFORMATION

Home fixtures 

Home fixture ticket sales begin two weeks in advance of matchday. The quickest and easiest way to purchase a ticket is online HERE. You will then be sent an e-ticket which you can show on your phone at the turnstile. Tickets can also be purchased over the telephone or in-person. They can be collected in-person or posted to an address of your choice (postal option available up to three working days before the game). 

PURCHASE OPTIONS:

Main ticket office 

The main ticket office is situated on the first floor of the Andrew Jenkins Stand by Pioneer Foodservice and is open from 10am to 5pm on weekdays. On Saturday 3pm matchdays, the ticket office is based on the west side of the ground and is open from 10am to 4pm. 

Please note, in the 30 minutes leading up to kick off, the ticket office will only sell tickets for the game being played on that day - meaning no tickets for the following weeks can be purchased during this period.

Vouchers for match tickets can be purchased from the main ticket office only. These vouchers can only be purchased for the amount of a match ticket.

Over the phone

The ticket office telephone number is 0330 094 5930 (option 1). Telephone sales are available from 10am to 5pm on weekdays and telephone sales can be processed on matchday until 1pm, which can then be emailed to you in the form of an e-ticket. 

Online

Click HERE to purchase your tickets online. 

Please note, tickets purchased online will come in the form of an 'e-ticket' only. No collections are available from Brunton Park after buying a ticket using this method.

Ticket charges 

£1.50 postage

£1 collection

FoC E-ticket 

Please note - Carlisle United cannot be held responsible for the loss or non-delivery of tickets. 

Pre & matchday sales – adult, senior and young person tickets are £3 cheaper when bought in advance of matchday. The pre-sale period expires at midnight on the last working day before the game, unless otherwise stated.

Tickets for children U14 must be purchased with an over 18 ticket, and the child must be accompanied to the match by a responsible adult aged over 18. 

*U14, U11 and U7s must be accompanied by an adult. 

*You can purchase a maximum of two family junior tickets with one adult ticket, and a maximum of one family junior ticket senior ticket. 

Our seated areas are on the east and west side of the ground and include the following - The Cumberland Community Stand - A Stand; B Stand, TrustFord C Stand, Pirelli D Stand; World Group E Stand and the Andrew Jenkins Stand by Pioneer Foodservice. 

Our terraced areas are known as the Paddock (west side of the stadium, uncovered), the Armstrong Watson Warwick Road End (south side of the stadium, covered) and the Petteril End (the north side of the stadium, uncovered).

You will be required to provide your name, address, date of birth and contact details when purchasing tickets. Fans are asked to have their season cards or match tickets ready to be scanned upon arrival for entry into the stadium. Please retain your ticket should you need to exit and return to the stadium for any reason. Tickets which are purchased online can be scanned from a smartphone. 

Family Zone

Carlisle United’s Family Zone is in full swing again this season with hundreds of children and youngsters making use of what is a fantastic facility in our Andrew Jenkins Stand by Pioneer Foodservice.

The Family Zone opens at 1.30pm for a Saturday 3pm matchday, and at 6.30pm for an evening fixture, and provides a fun place to meet new friends and play games ahead of the match.

The Family Zone is open through to half-time, and with staff in place to keep an eye on things, it gives a safe and secure environment where children of all ages can relax.

Accessed via the main concourse in the Andrew Jenkins Stand by Pioneer Foodservice, the Family Zone has games consoles, a pool table, air hockey table, table football, a Wii Console, TV screens, an arts and crafts zone and a sensory area.

First-team players and Olga the Fox also make appearances in the Family Zone. 

Please note – section 8 of the Andrew Jenkins Stand by Pioneer Foodservice is the preferred seated area for users of our Family Zone, but families and children from any area of the Andrew Jenkins Stand by Pioneer Foodservice can use our Family Zone facility.

Click HERE for more details on our Family Zone. 

Matchday Sales 

The matchday ticket office is open from 10am on a Saturday matchday on the west side of the stadium. The Paddock ticket office, the East Stand ticket office and the Away ticket office open around the ground at 1.30pm on a Saturday matchday, and 6.30pm on a midweek matchday. These ticket offices accept Apple Pay, Google Pay, card and cash. 

The satellite ticket offices will close 15 minutes after kick-off - matchday tickets can be purchased from the main ticket office until half-time. 

The East Stand ticket office collections window is open for collection of Pioneer Stand and Warwick Road End tickets. All other tickets can be collected from the main ticket office.

Away supporters can purchase match tickets from the away ticket office from 1.30pm on Saturday matchdays and 6.30pm on a midweek matchday, behind the Pioneer Stand, and will be seated in Pioneer Stand section 3.

Ticket Concessions 

Child U7 (0-6); Child U11 (7-10); Junior U14 (11-13); Junior U18 (14 - 17); Young Person (18-22); Adult (23-64) and Senior (65+).

U14, U11 and U7s must be accompanied by an adult.

Concessionary tickets may be asked for proof of ID. Please bring proof of ID to every game as stewards are authorised to carry out spot checks as and when required. If ID cannot be provided then admittance may be refused. The ticket must then be upgraded to the correct price bracket at the main ticket office and the difference in price paid.  

Wheelchair & Carer 

The wheelchair access area of the ground has limited space and we strongly advise these tickets are bought in advance. These sections are located in the Pioneer Stand and in the Paddock.

Ambulant Disabled Supporters 

Individuals who require a full-time carer can get a carer ticket free of charge. Evidence of full-time carer status must be provided (DWP or PiP letter showing the disability allowance in the higher band of care).

Misplaced or lost tickets 

In the event of matchday tickets being lost or forgotten, supporters are advised to go to the main ticket office where, upon confirmation of address and booking details, they can be issued with duplicate copies of their tickets at a small charge.

Refunds 

Refunds can be given throughout the week and up to kick-off of the game in question. Tickets must be returned in full before a refund can be given. Refunds will not be completed after the match has been played.

Upgrades and downgrades 

Season ticket holders can move areas on a match-by-match basis, but there will be a cost of up to £3 for each change made.

These must be requested at least 24 hours before kick-off by contacting the ticket office on 0330 094 5930 option 1 or by calling into the ticket office at Brunton Park, open Mon – Fri, 10am – 5pm.   

If you are a season ticket holder and can’t attend a match, you can bank the game through the ticket exchange scheme and claim a ticket back for a future game.

This must be done at least 24 hours before kick-off by contacting the ticket office on 0330 094 5930 option 1 all calling into the ticket office at Brunton Park, open Mon – Fri, 10am – 5pm.  You can bank up to 3 games per season.

There will be no upgrades, downgrades or ticket exchanges done on a matchday.

Postponed or abandoned matches 

In the event of severe weather conditions, or other extreme circumstances prior to a match, club officials will liaise with match officials to ensure postponement of the fixture takes place at the earliest opportunity. 

In the event of a postponement, ticket holders can use their original ticket for admission to the re-arranged fixture. If a match is postponed or abandoned before half-time, then all supporters in the possession of an original ticket will be given half-price entry for the replayed match.

If the game is abandoned after half-time, then there is no reduction to the cost of tickets for the rearranged fixture.